Quick answers to the questions we get asked most. Can't find what you need? Email info@imyourwardrobe.com.
Frequently asked questions
Is Im Your Wardrobe legit?
Yes. Im Your Wardrobe is a New Zealand-owned store based in Auckland and has been selling online since 2021. We're rated 4.9 out of 5 from more than 1,000 customer reviews, which you can read on our Reviews page. Checkout is secure and Afterpay is available.
Are your products authentic, and how do you check?
Yes. Every item is checked for authenticity before it ships by a team that knows sneakers and streetwear, and items come with our authentication tag attached. Our products are sourced through our global network of trusted distributors. See our Authenticity page.
Are your items brand new?
Yes. Everything we sell is brand new. Trading card boxes are factory-sealed.
Where is Im Your Wardrobe based?
We're an online store based in Auckland, New Zealand, and we've been New Zealand-owned since we launched in 2021.
How long does delivery take?
Delivery usually takes 3–8 business days anywhere in New Zealand. Orders placed on a weekend or public holiday are processed on the next business day. Please allow for occasional delays outside our control. See our Shipping Policy.
Is shipping free?
Yes. Shipping is free on every order anywhere in New Zealand, with no minimum spend.
Do you ship to Australia?
Yes. We ship to Australia, and the shipping options for your address are shown at checkout.
Do you offer Afterpay?
Yes. Choose Afterpay at checkout to split your payment into four instalments.
How do I track my order?
We email you a tracking number as soon as your order ships. If you can't find it, check your spam or junk folder, or email us with your order number.
Can I return or exchange my order?
We offer a size exchange (subject to stock) or store credit within 7 business days of receiving your order. The item must be brand new and unworn, with the authentication tag still attached and the box or bag undamaged. Return shipping is paid by the customer. To request one, email info@imyourwardrobe.com with your order number and the reason for the return. See our Returns & Exchanges page for full details.
What if my item is faulty?
Email info@imyourwardrobe.com with your order number and details of the fault. Faulty items are handled separately from our exchange conditions, and we'll repair, replace or refund the item once we receive it. Your rights under the Consumer Guarantees Act are not affected.
How do sizes fit?
Sneakers are listed in US men's sizing unless marked (W) for women's or (GS) for grade school. Our Sizing Guide converts between US, UK, EU and cm. For clothing, check the product description for fit notes, or email us if you're between sizes.
Do some items use Asian sizing?
Yes, a few items use Asian sizing, and we note it in the product title or description. Asian sizing usually runs smaller than US sizing, so consider going up a size.
Do you restock sold-out items?
Our range changes often and popular items regularly come back in. Check New In for the latest arrivals, or email us to ask about a specific item.
Are your Japanese Pokémon and One Piece booster boxes sealed?
Yes. Every Japanese Pokémon and One Piece Card Game box we sell is brand new and factory-sealed.
Where can I buy Sp5der in NZ?
Im Your Wardrobe stocks Sp5der hoodies, sweatpants, tees and shorts, with free NZ shipping. See our Sp5der buying guide.
Where can I buy Fear of God Essentials in NZ?
Im Your Wardrobe stocks Fear of God Essentials hoodies, tees, sweatpants and shorts, with free NZ shipping. See our Essentials buying guide.
Where can I buy Supreme in NZ?
Im Your Wardrobe stocks Supreme, including Box Logo hoodies and tees and Supreme x Nike, with free NZ shipping. See our Supreme buying guide.
How do I contact you?
Email us at info@imyourwardrobe.com and we aim to reply within 24 hours. You can also message us on Instagram or Facebook.
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